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Nuance Healthcare

Administrator Resources

PowerMic Mobile turns smartphones into wireless microphones for use with Windows-based desktop clinical speech recognition solutions by Nuance. PowerMic Mobile gives clinicians the freedom to roam from workstation-to-workstation, room-to-room, and location-to-location to complete clinical documentation using their smartphone as a microphone at the desktop.

End users: PowerMic Mobile requires a configuration URL specific to each customer organization. Please check with your organization’s support team or your reseller for assistance with setup.

This page contains the following resources for PowerMic Mobile administrators:

For more information on setting up your organization to work with PowerMic Mobile and best practices, see: Knowledge Base and Best Practices

For more information on deploying PowerMic Mobile via an MDM solution, see: Mobile device management (MDM) support

PowerMic Mobile User Guide

The PowerMic Mobile User Guide for Dragon Medical One provides additional information for PowerMic Mobile users.

If you have additional questions or need support, please contact Nuance technical support as described below.

Using PowerMic Mobile with Dragon Medical One

Dragon Medical One provides native support for PowerMic Mobile; tell your users to select PowerMic Mobile from the Microphone list when they log in.

Virtualized Environments

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PowerMic Mobile does not require any additional components for virtualized environments. If you are deploying Dragon Medical One as a virtualized application, your users select PowerMic Mobile from the Microphone list when they log in.

Automatic Pairing

To enable automatic pairing, log in to PowerMic Mobile and Dragon Medical One (in either order) with the same user name.

If your users cannot use the same user name for PowerMic Mobile and Dragon Medical One, they will have to use manual pairing; for more information, see the PowerMic Mobile User Guide.

Profiles

Your organization's specific configuration is saved on the mobile device as a profile. To set up the profile, provide your users with a configuration link so they can open it on their device; users can either open the link using PowerMic Mobile or copy and paste the link to the PowerMic Mobile Settings screen.

Users who work with PowerMic Mobile in multiple organizations will set up a profile for each one and select the profile corresponding to their current organization when they log in. Users do not need to reapply the configuration link each time they move from one organization to another.

Troubleshooting

For more information on troubleshooting the app, see the corresponding chapter in the PowerMic Mobile User Guide.

Technical Support and Contact Information

Nuance Healthcare Solutions Support Center provides technical support to PowerMic Mobile customers during the term of the PowerMic Mobile Service Agreement. An Authorized Contact (registration required) should submit an online support case from our Nuance Healthcare Support Platform web page. Telephone Support is recommended for emergency assistance (24x7) and follow-up or escalation of existing support cases created through our Nuance Healthcare Support Platform web page. No on-site service is available for this product.

Web-based Support

Registered Nuance Healthcare Support Platform customers have access to Knowledge Base solutions, plus the ability to submit support cases online. The average response time for web-based support cases is four (4) hours during normal business hours, 8:00 AM to 8:00 PM EST, Monday through Friday.

Log in to https://www.nuance.com/healthcare/support.html with your Nuance Healthcare Support Platform User ID and Password..
On the Home page, click the Contact support option, and then select Contact Dragon Medical Support.
On the Contact Dragon Medical Support page, select the Type and Case Urgency
Enter the Subject of your case in the Subject field.
Select Dragon Medical One (DMO) as the Product and then enter a description of your issue in the Description field.
Click the Confirm button once you have entered all the required fields to create your case.
Attachments such as log files or error image files can also be added on the case details screen using the Post section on the right side of the screen.
For future reference, make note of the case number presented.

Telephone Support

Telephone Support is recommended for emergency assistance (24x7) and follow-up or escalation of existing support cases created through our Nuance Healthcare Support Platform web page.

Call the Nuance Healthcare Solutions Support Center at 800-833-7776.
At the prompt, say: 'Support for Dragon Medical One.'
Your call will be answered by the next available support engineer.
If you are following up on an existing support case, provide your support case number to the Support Engineer so they can access the support case to continue providing assistance.
If this is a new support case, be prepared to give your Customer Account Number to the Support Engineer who will then verify your customer, authorized contact, and contract information and open a new support case.

The Nuance Healthcare Solutions Support Center will provide product support to Authorized Contacts of PowerMic Mobile customers during the term of the PowerMic Mobile Service Agreement. The customer is responsible for registering, through our Nuance Healthcare Support Platform web page, two (2) trained Authorized Contacts, per customer site, who may contact the Nuance Healthcare Solutions Support Center for technical support on the PowerMic Mobile solution.

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Trained Authorized Contacts are defined as customer personnel possessing a reasonable level of operational competency with the PowerMic Mobile solution. This can be accomplished through a review of the PowerMic Mobile product documentation or hands-on product experience. A customer site is defined as any physical location, or organizational entity that requires separate administration within the customer's environment.

Registered Nuance Healthcare Support Platform customers have access to Knowledge Base solutions, plus the ability to submit support cases online.

Registering Authorized Contacts

To register an authorized contact please email hc.support@nuance.com to have your Nuance Healthcare Support Platform account activated. You will need to provide the following information in the email request.

Subject Line: Nuance Healthcare Support Platform Account Registration Request

Email Body:

Your Company Name
Oracle Customer Account Number - Located in your PowerMic Mobile Welcome Kit.
Product Name - Enter Dragon Medical One for the Product Name.
Contact Information - Name, Phone Number, and Email Address of each authorized contact to be registered.

When your account is activated, you will receive an email containing your Nuance Healthcare Support Platform account credentials. You can then log into your account and take advantage of the site features. Approvals may require up to one (1) business day to process. If immediate support is needed during the approval process, please use the Telephone Support procedure.